Call Center Solutions
Got time for a riddle? What do DISH Network, Wells Fargo, Direct TV, Spectrum, and Comcast have in common? Well according to Statista.com, they topped the list of companies with the WORST Customer Service in 2020.
Sometimes, being on top sucks. We’re pretty sure this is one of those times.
Call Centers and Customer Service reps are bombarded with distractions. Phones ringing, coworkers talking, irate obscenity-launching customers, slow computers, bad connections... If this sounds like the making of a migraine, you’re probably right. And, it’s happening on repeat.
Distracted workers make more mistakes.
They cost your company more money, and waste more time. Not to mention they leave your customers looking for business elsewhere and you with bad reviews.
And while you can’t fix every problem within a call center, after all, Jerry is hangry and Jane is probably still hungover, you can fix many of the unwanted distractions with a commercial sound masking system.
That’s right, a sound masking system. Just as you wouldn’t post your social security number on your facebook’s About Page, you don’t want your customer service agents having to repeat said social security number into the phone seven times to make sure they got it right. Or worse, enter someone else’s.
Save Time. Save Money. Save Face.
If your call center handles confidential information, our sound masking system can help keep it that way.